Ready to implement ERP the right way
Talk to our experts to see how we can align ERP with the way your business works.
Our Approach
• We run round the clock monitoring of ERP systems
• We resolve incidents quickly and permanently
• We support users on day to day tasks and troubleshooting
• We focus on root cause analysis to reduce repeat issues
• We provide functional, technical, and integration expertise under one roof
Proven impact
• More than 92 percent of tickets resolved within SLA in the last year
• Recurring incidents reduced by 35 percent through permanent fixes
• Over 4,000 end users supported across multiple countries
• First call resolution achieved for 70 percent of incidents
• Payroll error rates reduced by 60 percent for a client with 5,000 employees
Key features
• Incident management and troubleshooting
• System health monitoring
• User assistance for daily operations
• Fixes for integrations, reports, and extensions
Client story
A retail client with operations in 12 countries struggled with slow ticket resolution. With our support model, 96 percent of their issues were closed within SLA and recurring incidents dropped by one third.
Need reliable ERP support
Our team ensures you stay focused on business while we take care of ERP issues.
Ensuring Continuous Performance, Security, and Reliability for Your Oracle Systems