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Support Services

Even a small ERP issue can delay shipments, payroll, or compliance. Our support model ensures issues are resolved quickly and permanently. With SLA-backed response times and expertise across functional, technical, and integration areas, we keep systems running at peak performance.

Key features

  • Incident management and troubleshooting

  • System health monitoring

  • User assistance for day-to-day tasks

  • Integration, report, and extension fixes

Impact delivered

  • Closed >92% of tickets within SLA in the last 12 months

  • Reduced recurring incidents by 35% through root cause analysis

  • Supported over 4,000 end users across multiple geographies

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Ensuring Continuous Performance, Security, and Reliability for Your Oracle Systems

Altus Support Services

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